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Privacy Policy

Operadora Andisa, S.A. de C.V. (Lusitania Suites), with address in Oriente 6 #314, Colonia Centro, C.P. 94300, Orizaba, Veracruz, is responsible for the use and protection of their personal data and respect informs you the following:


The personal data that we collect from you, we use for the following purposes that are necessary for the service you are requesting:


  • Book and/or register it in the services requested or hire in our hotel.

  • Develop your invoices and/or proof of payment.

  • Send the account statements.

  • Meet clarifications, nonconformities and consultations.

  • Perform returns or refunds.

  • Develop and maintain and update our database of customers.

  • In the event of a debt, perform collection efforts.

  • Video surveillance, for security reasons.


Additionally, we will use your personal information for the following purposes secondaries that are not necessary to provide the requested services, but that allow us to provide you with a better attention and promote our services:


  • Send you information about our hotel and the different offerings of the season, as well as new products or services, promotions and newsletters. Customer satisfaction surveys and evaluation of the quality of the service.

  • Marketing, advertising, commercial prospecting and carry out studies on domestic consumption habits.


In the event that you do not want your personal data are treated for these additional purposes, you can submit from this moment a written in our hotel, expressing the foregoing. Order the appropriate format in the reception of the hotel. The refusal for the use of their personal data for these purposes may not be a reason to deny him the services and products that requests or contracts with us.


To carry out the purposes described in this privacy notice, we will use personal identification information, contact and patrimonial.


We inform you of your personal data may be transferred within the country with the following physical or moral persons, without that are legally required to give us your consent:


  • Authorities to which we should do so by virtue of a law, with the purpose to comply with regulations concerned.

  • Authorities, when the transfer is required for the recognition, exercise or defend a right in a judicial process.

  • Doctors, paramedics or providers of health services in the event of an accident, medical emergency or health situation, with the purpose of being able to attend.


Apart from the above, your personal data will not be transferred and treated within and outside the country, by different people to this company.


You have a right to know what personal data we have about you, for what we use and the conditions of use that we give them (Access). It is also his right to request the correction of your personal information in the event that it is outdated, inaccurate or incomplete (Grinding); that the removed from our records or databases when you consider that the same is not being used according to the principles and obligations provided for in the regulations (cancellation); as well as oppose the use of your personal data for specific purposes (opposition). These rights are known as ARCO rights.


For the exercise of any of the rights ARCO, you must submit the respective request through an e-mail addressed to our data protection officer who will inform you on the procedure and requirements for the exercise of those rights and will respond to any questions or comments you may have on the subject. Also, you can exercise your rights and requisitando ARC requesting the corresponding format at the reception of this hotel, which is called "Request for ARCO rights".


For everything related to the treatment and protection of their personal data, you can get in contact with our responsible for Protection of Personal Data, Haru Takahashi, in Oriente 6 #314, Colonia Centro, C.P. 94300, Orizaba, Veracruz, by calling the telephone: + 52 272 72 6 2389, or by e-mail:, or visit our internet page:


You may revoke the consent that in their case have given us. However, it is important to keep in mind that not in all cases will be from your request or we can conclude the use immediately, since it is possible that by any legal obligation required continue to treat their personal data. You must consider that for certain purposes, the revocation of consent will mean that we can not continue to provide the service that we requested, or the conclusion of your relationship with us. 


To revoke your consent must submit their request through an email to our responsible for protection of personal data, who will inform you on the procedure and requirements for the exercise of this right and will respond to any questions or comments you may have on the subject. You can also exercise their right of revocation requesting and requisitando the corresponding format in the hotel reception, which is called "Request for ARCO rights".


In addition to the procedure referred to in the immediately previous section, you can limit the use or disclosure of your personal information in the following ways:


  • Enroll in the Public Registry to avoid publicity of the Federal Office of the consumer. For more information respect for this option, you make direct contact with the PROFECO or enter to the next league: Http://

  • Send an email to our data protection officer in the to request their registration in the "List of Advertising Exclusion of Lusitania Suites", with the object of not to receive promotional information of our products and services.


The present privacy notice may suffer modifications, changes or updates arising from new legal requirements; of our own needs for the products or services that we offer; our privacy practices; changes in our business model, or by other causes.


 We commit ourselves to keep you informed about the changes that may occur in the present Privacy Notice, via our Internet portal, which we request you visit frequently to know the changes that might have suffered the privacy notice.


The procedure through which it shall carry out the notifications about changes or updates to this privacy notice is the following:


To be issued the current version of the privacy notice on our Internet portal, with the date of the most recent update, being able to see this updated version by accessing the following league:


Last Update: 20 February 2016.

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